What is Emotional Capability?

There is general agreement amongst those who have studied emotional intelligence that this is a significant contributor to a person’s effectiveness. It provides the traction necessary for superior performance by enabling an individual’s IQ, technical skills knowledge and expertise to be maximized. Emotional Capability emphasizes that emotional intelligence is made up of a number of skill clusters that can be reinforced and developed.

The ECP has been used to assist leaders to enhance their leadership skills either as part of a leadership development program or a culture change program.

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1. Emotional Capability Profile

Content

2. Resilience- Overcoming Stress & Fatigue

Everyone’s life has circumstances that cause him/her to be ‘up’ or ‘down’. Often these circumstances are out of our control, or are not anticipated and take us by surprise, leading us to experience stress. So when adverse circumstances occur we are often ill- equipped to deal with them or we are unprepared to take advantage of opportunities that may arise. Therefore, having a degree of resilience that we can call upon to see us through the peaks and troughs will enable us to sustain work performance and enhance our overall well-being.

The 7 skills sets of Resilience – Purposeful, Self- Reliant, Versatile, Tough-Minded, Connected, Hopeful and Self-Disciplined are interrelated so that strengths in each skill set can enhance the performance in other skill sets. Therefore building higher levels of resilience can be achieved

Who Should Attend

The workshop is designed for people who perform leadership roles (senior through to first line positions) and those people who are considered to be key influencers or role models in the organization. This workshop is particularly designed for people working in pressured, ambiguous or changing Personal Leadership TIMELINE - Level 1 environments. It is also useful in providing front-line team members with skills in remaining positive so that they can be effective in difficult customer situations.
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